We at Aromec believe that in the shortest time frame we can execute and resolve a complaint. Response times can play a large role in customer satisfaction and this is arguably the biggest contributor to customer retention.
We are constantly reminded, that to make the final sale, we need to be readily available to your prospects and follow up, but that effort should continue even after they sign on the dotted line. Nothing is more frustrating to a customer than a company that is no where to be found when they are in need. Whether it is ignoring a glitch that a user has reported, or failing to respond to a question in an email, this kind of negligence can turn the trust of our customers down.
Without our customers, we would have no business, so it's important to make sure that they feel appreciated and receive quality service at all times.
We at Aromec excel in tackling all service related complaints within 24 hours of the complaint being lodged by the customer. Our team of technicians quickly address the problem and resolve it in the shortest time period. We make sure to follow up to our customers once the problem has been resolved in order to know that they have been satisfied with the service. We do a back ground check of the problems to avoid them from recurring.
